Refund policy
RETURN AND REFUND POLICY — Omega Gems Last updated: July 13, 2026
Our Commitment to Your Satisfaction At Omega Gems, your satisfaction is our priority. We stand behind every item we sell and want you to feel confident in your purchase.
Inspection Period All items come with a 14-day inspection period from the date of delivery. If you are not completely satisfied with your purchase for any reason, you may return it within this period for a full refund.
How to Initiate a Return
- Contact us within 14 days of delivery at info@omegagem.com to notify us of your intent to return.
- We will provide you with return instructions.
- Ship the item(s) securely to:
Omega Gems 855 4th Street SE Pine City, Minnesota 55063 United States
Return Conditions
- Items must be returned in their original condition and packaging.
- We recommend using an insured, trackable shipping method for high-value items. Omega Gems is not responsible for items lost or damaged in return transit.
- Original shipping charges are non-refundable unless the return is due to our error.
Refund Processing Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Contact Us For any questions about returns or refunds, please contact us: Email: info@omegagem.com Phone: (651) 356-0037